Terms & Conditions

Hereafter, the “person”/”organization”/”company”/”agency” buying any packages, plans referred in this document as “Services” that includes all services & products posted on this website including Web Design, Hosting, Search Engine Optimization, SEO, Pay-Per-Click Campaigns, Facebook Advertising, Google Ads, PPC Ads, Ad Management, Analytics Reports, Monthly Maintenance, WordPress, WooCommerce, Ecommerce, Service Call, Vincify, Landing Page, Hack Removal, Graphic Services including Logo, Brochures, Business Cards, Banners, Posters, eDesign, Presentation, eBrochures, Booklet, Folder, QR Code, Audio, Print, Delivery, Video, ebooks, Editing, Branding, Video Production & Shooting, Photography, Social Media, Social Media Icons, VOOFA BizConnect, Internet Marketing Training and any other Strategy Formulation, Training, Graphics and any Marketing and Sales Services from VOOFA Inc. or any of the direct / redirect / indirect link to Services and this page, URL’s, or Domains will be referred in this document as “Client”, “consumer”, “you”, “your” and VOOFA Inc. as the “Service Provider”, “we”, “us” “our”.

This agreement is based on any past, present and or future Services provided by the Service Provider to the Client. Since the Services offered by the Service Provider are unique and different from one another, the following terms and conditions applies as per the specific Services purchased and documented in the invoice provided by the Service Provider. Other than the Common Terms & Conditions, additional terms and conditions will apply based on the Client’s purchase of the invoiced Services. The following terms and conditions are service specific as per the Client’s purchase of the services documented in the invoice or services added to their cart at the time of checkout on voofa.ca

COMMON TERMS & CONDITIONS FOR OUR SERVICES

1. Authorization: The Client is engaging the Service Provider, as an independent contractor for the specific purpose of designing and setting up new accounts for the purchased Services. If need be, the Client hereby authorizes the Service Provider to access their pre-existing accounts allowing “write permission” and authorizes the Agent, Company, Associates and the Account Provider to provide the Service Provider with permission for the Client’s accounts, and any other login, access information or programs which need to be accessed. The client also authorizes the Service Provider to use the login information to access any third party accounts associated with the purchased Services or site from where the Client would like the Service Provider to access licensed images, copyrighted text and other technical information, configurations, audio, video, media and content useful in designing and developing the purchased Services.

2. Links: This agreement contemplates that all links provided by the Client have been verified and approved for use on the Client’s Services. The Service Provider takes absolutely NO RESPONSIBILITY in ANY suit(s) that are directed to the Client from links that have not been approved for use on the Client’s account and Services.

3. Graphics & Audio, Video Media: It is anticipated that the Service Provider will create, capture or receive from the Client all graphic, audio, video media elements necessary to complete the Client’s Services. This includes audio, video, images, photography, scanning services, video and photo shooting, editing, animation and 3rd party stock photography, audio, video and any media element as listed below:

3.1. Photography, Audio, Photography / Photo and Video Shooting: For Clients residing in the U.S and Canada, at the request of the Client the Service Provider will visit the Client’s place of business and capture images, video, audio in digital format for inclusion on the Client’s Services. The Service Provider will also be able to scan images, send and receive digital media formats for audio, video and shoot videos at the Client’s request. Due to the differing needs of Clients, quantity of digital photography, video production, footage, shooting locations and scans and costs incurred will be negotiated. Client agrees to pay for all such services including photography, videography, travel, food and stay costs for our team involved in this process.

3.2. 3rd Party Stock Photography, Audio and Video: Any costs incurred in purchasing 3rd party stock photography must be paid by the Client. The Client takes full responsibility for any 3rd Party Stock Photography, Audio and Video that he provides to the Service Provider by any medium and will hold harmless, protect, and defend the Service Provider and its subcontractors from any claim or lawsuit arising from the use of such elements furnished by the Client.

4. Text & Files: Text and any other file supplied by the Client shall be provided in popular readable electronic format (i.e. Microsoft Word / .jpg / .gif / .png / .pdf). Submission can be made as: an email attachment; or a CD; or a DVD; or an external USB drive. If the Service Provider is requested to obtain files by other means, then appropriate charges will incur.

5. Additional Requests: If the Client want the Service Provider to develop or design any additional material for web or print purpose, standard rate of $120/hr will be applicable. The price can be negotiated based on the work required.

6. Payment Terms / Work Flow: Unless stated in our quotation or invoice, the Client agrees to pay the Service Provider full cost upfront for all / any Services. Upon receiving the full payment, and making sure that the Service Provider has complete access and content from the Client, our designing and development process will commence. When buying our Services online, the Client is required to pay the full amount upfront through our secure checkout. We accept email transfers in case where the Client is not comfortable purchasing online via our website. Only in case where the total amount for the development exceeds $10,000, a minimum deposit of 50% of the total quoted amount is required to commence development. Other means of commencement may be negotiated. The remainder (final payment) of payment is due upon or prior to completion of development. The payment can be made in the form of an online via our voofa.ca, PayPal, Cheques, Bank transfers, email transfers. The Service Provider reserves the right to remove all web content, designs, development from the Internet if payment is not made within thirty (30) days after delivery of our completion notification. If a payment delay is anticipated, please contact the Service Provider to discuss potential problems in advance. If problems are anticipated, we may be able to accommodate an alternate arrangement. If the Client is delinquent in their payment, then proper actions will be taken by the Service Provider and the account will be handed over to a 3rd party Collections Agency for proper handling and recovery.

7. Periodic Subscription Service Payment: The Client agrees to pay the periodic – monthly, biweekly, semi-annual and annual fees, whatever period is applicable, in advance. The Service Provider reserves the right to hold/terminate the services if payment is not made within five (5) days after the due date. If a payment delay is anticipated, please contact the Service Provider to discuss potential problems in advance. If problems are anticipated, we may be able to accommodate an alternate arrangement. If the Client is delinquent in their payment, then proper actions will be taken by the Service Provider and the account will be handed over to a 3rd party Collections Agency for proper handling and recovery.

8. Client Amends for Services: The Service Provider prides itself in providing excellent customer service. That is the spirit of our agreement and the spirit of the Service Provider’s business. To that end, we encourage input from the Client during the design process. The Service Provider understands, however, that the Client may request significant changes to Services that have already been rendered to the Client’s specification. To that end, please note that our agreement does not include a provision for significant design, development, coding or production in excess of our agreement. The Client agrees to pay any extra cost incurred due to changes to the initial design and development strategy that was discussed at the time of quoting. Some examples of significant Service modification at the request of the Client include:

8a. Designing, producing and shooting a complete new video, audio, photography, graphic design, ad, website layout, coding changes, programming changes,  or strategy, vision change to accommodate a substantial change at the Client’s request.
8b. Recreating or significantly modifying the company logo, graphics, resetting new accounts for Google tools such as Google Analytics, Ads, Google Console, Google Maps and Google Places at the Client’s request.
8c. Replacing more than 50% of the text, image content to any given page, graphics at the Client’s request.
8d. Creating a new navigational structure, project framework, codes, design strategy or changing the design or links in a graphics at the Client’s request.
8e. Significantly reconfiguring the Client’s PPC AD account, Campaigns, Advertisement, Graphic Designs or Web Links.
8f. For Monthly Technical Maintenance: Any content upload, update such as uploading and replacing text, images to any given page at the Client’s request or significantly reconfiguring the Client’s shopping cart with new product upload, shipping or discount calculations if an e-commerce enabled site has been selected by the Client.
8g. Any additional content update on the website, social media other than the ones already included in our Virtual Assistance Plan.

Clients who anticipate frequently changing the look of their site during the design process and Clients who desire to be intricately involved design of each page, graphics or PPC campaigns are encouraged to negotiate an agreement before purchasing our Services.

If significant development is requested by the Client in excess of our agreement, charge(s) will be invoiced accordingly.

9. Copyrights and Trademarks: The Client represents to the Service Provider and unconditionally guarantees that any elements of text, graphics, photos, designs, audios, videos, trademarks, or other artwork furnished to the Service Provider via Email, Phone, Internet, On-Paper, in-meeting and otherwise, for inclusion in the Client’s web site are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend the Service Provider and its subcontractors from any claim or suit arising from the use of such elements furnished by the Client. The client agrees that any content used while developing the website is owned by the client and Under no circumstances will the Service Provider be liable for Client’s Content or the content of any third party, including, but not limited to, for any errors or omissions in the Client’s Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted or otherwise. The Service Provider will not be liable for any Copyright Infringements.

10. Third Party Modifications: Some Clients may desire to independently edit or update their Services after completion of the design/development as a way to control costs and avoid further expense. The Client agrees that once we complete the development for Client’s Services and the Client or an agent of the Client other than the Service Provider attempts to update Services that were previously rendered by the Service Provider and damages the design or impairs the ability for the Services to display or function properly, then time to repair the will be assessed at the hourly rate of $120. Please note that the aforementioned is applicable for all periodic subscription services as well.

11. Assignment of Development: The Service Provider reserves the right to assign certain subcontractors to this development to insure the right fit for the job as well as on-time completion. The Service Provider warrants all work completed by subcontractors for this development.

12. Additional Expenses: Client agrees to reimburse the Service Provider for any critical Client requested expenses necessary for the completion of the development. Examples would be: The purchase of specific fonts; the purchase of specific photography, audio, video; forms; the purchase of specific software; using any third-party plugins; third party online portals; submittal to specific search engines at the Client’s request.

13. Prohibited: The Service Provider will not provide any Services to Client that is engaged in mass generated adult oriented sex site, a casino/gambling site, a dating site, a mass generated MLM get rich quick site, an online pharmacy, a generic web hosting site, a generic directory, a generic financial affiliate and/or lead generation site, a so called ‘information’ site (sites promoting ad sense, booklets, mortgages/reverse, getting out of debt, mortgages/home equity, loans, investments , credit cards), a website primarily selling Viagra or a website selling products/machines claiming the ability to make private body parts grow and/or a generic e-commerce ‘dropshipper’ site (that is, you don’t own your inventory). Please Note: Some ecommerce ‘dropshipper’, directories, adult, casino/gambling, web hosting, financial and or MLM get rich quick sites do qualify. If you are unsure as to whether or not your web site qualifies for our Services please feel free to contact the Service Provider for a free no obligation analysis and estimate.

14. Age: The Client and all its authorized representative certifies that he or she is at least 18 years of age and legally capable of entering a contract in the Province of Ontario.

15. Abuse: Client agrees to work together, deal and behave with the Service Provider in a professional manner. Any kind of repeated pattern of inappropriate, false accusations, harassment, derogatory or threatening speech directed towards the Service Provider, its officers, staff and contractors will not be tolerated. The Service Provider has the right to take strict action, legal steps, abiding the law and resume the development process and any related Services right away offering no refund or guarantees to the Client. The Service Provider has zero tolerance for Clients abusing our Services.

16. Limited Liability: The Client agrees that any material submitted for publication will not contain anything leading to an abusive or unethical use of the Service Provider. Abusive and unethical materials and uses include, but are not limited to, pornography, obscenity, nudity, violations of privacy, computer viruses, harassment, any illegal activity, spamming, advocacy of an illegal activity, and any infringement of privacy. The Client hereby agrees to indemnify and hold harmless the Service Provider from any claim resulting from the Client’s publication of material or use of those materials. It is also understood that the Service Provider will not publish information over the Internet which may be used by another party to harm another. The Service Provider will also not develop pornographic or illegal software for the Client. The Service Provider reserves the right to determine what is and what is not suitable.

17. Indemnification: The Client agrees that it shall defend, indemnify, save and hold the Service Provider harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees associated with the Service Provider’s development of the Client’s Services. This includes Liabilities asserted against the Service Provider, its subcontractors, its agents, its clients, servants, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by the Client, its agents, employee or assigns. The Client also agrees to defend, indemnify and hold harmless the Service Provider against Liabilities arising out of any injury to person or property caused by any products or services sold or otherwise distributed over the Client’s web site. This includes infringing on the proprietary rights of a third party, copyright infringement, and delivering any defective product or misinformation which is detrimental to another person, organization, or business. Under no circumstances, including negligence, shall the Service Provider, its offices, agents or anyone else involved in creating, producing or distributing service be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the service; or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to the Service Provider records, programs or services. Notwithstanding the above, Client’s exclusive remedies for all damages, losses and causes of actions whether in contract, tort including negligence or otherwise, shall not exceed the aggregate amount which Client paid during the term of this contract and any reasonable legal fee and court costs.

18. Ownership: Copyright to the finished assembled work of Services produced by the Service Provider and graphics shall be vested with the Client upon final payment for the development. This ownership is to include final development, graphic designs, photos and videos. All materials developed that are intended for publication to the web and print remains the property of Service Provider until such time as final payment for the development has been tendered by the Client. At this time, all final versions of developed materials become the property of Client and may be used by them as desired. Should materials described in this agreement be used on the web or print by the Client before the tender of final payment, then this agreement is breached and appropriate penalties will apply. In case the Client want access to any working files, the Client must check the service description before purchasing any services from the Service Provider as some of the services requires the Client to purchase our “extended license” in order to obtain the working files.

19. Design Credit & Reviews: Client agrees that the Service Provider may put a byline on the bottom of their web site, establishing design and development credit. Client also agrees that the web site, graphics, video, audio and any development created for the Client will be included in the Service Provider’s portfolio and the Client will provide a text review, audio or video testimonial when requested by the Service Provider. If any or none of these are acceptable, please inform the Service Provider beforehand via email or in writing via registered mail.

20. Nondisclosure: The Service Provider, its employees and subcontractors agree that, except as directed by the Client, it will not at any time during or after the term of this Agreement disclose any Confidential Information to any person whatsoever. Likewise, the Client agrees that it will not convey any confidential information obtained about the Service Provider including but not limited to strategies, vision, information mind maps, training to another party.

21. Completion Date & Cancellation: The Service Provider and the Client must work together to complete the development in a timely manner for both parties to remain profitable. Cancellation of the development at the request of the Client must be made within 2 weeks (14 days) of the purchase. In the event that development is postponed or canceled at the request of the Client after 14 days of purchase, the Service Provider shall have the right to retain 50% of the total amount invoiced for the service as a deposit and development expenses. In the event this amount is not sufficient to cover the Service Provider for time and expense already invested in the development, additional payment may be due. If additional payment is due, this will be billed to the Client within 10 days of notification to stop development. Final payment will be expected under the same terms as listed in this agreement. The Client agrees that once the Service Provider completes the design and development process, any further work will incur additional cost that will be estimated and quoted to the Client for further development. Once the service has been rendered and complete, the Client agrees that the Service Provider has no legal liability to work further on the completed services and any projects. The Client agrees that to defend, indemnify, save and hold the Service Provider harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees associated with the Service Provider’s development of the Client’s Services.

22. Entire Understanding: These terms thereto constitute the sole agreement between the Service Provider and the Client regarding any development provided by the Service Provider for the Client. It becomes effective immediately upon engagement of services from the Service Provider or buying any Services from the Service Provider. It is the spirit of this agreement that this will be a mutually beneficial arrangement for the Client and the Service Provider. Both parties warrant that they have read and understand the terms set forth in this agreement. This agreement is effective on all the Clients that the Service Providers has rendered Services and where the Client has purchased the Services; and for any Client that has any Services with the design credit or byline in the footer mentioning “powered by” or “website designed by” etc. linked to the Service Provider’s URL(s).

23. REVISIONS TO THESE TERMS OF AGREEMENT The Service Provider reserves the right to revise, amend, or modify the Terms of this Agreement and other Terms Of Use, Privacy Policies and Agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our Terms of Agreement on this page: https://voofa.ca/terms-conditions/ | a copy of the same will be made available here: https://voofa.ca/terms/.

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WEB DESIGN TERMS

24. Website, Web Design, Web Development / Plans / Packs / Packages – Terms & Conditions: For Client’s purchasing the Website Design Services as contemplated in each of the Web Design Plans mentioned on the respective pages:

24.1 Domain Registration: At the Clients request, the Service Provider may secure a domain name (www.myname.com | .ca etc.) on behalf of the Client. All charges incurred in doing so will be billed to the Client as an additional fee. These are Internet fees, and are not a source of income for the Service Provider. Should the Client desire a specific domain name which is already owned by another party then an alternative domain name must be registered. If the Client already has a domain name, the Service Provider may coordinate redirecting the address to the new hosting server.

24.2 Standard Hosting Services: At the Clients request, the Service Provider may order an account with a Host Provider on behalf of the Client or the Client may order the account independently. We offer the Client the ability to order this account independently as a way to help the Client control cost. If the Client chooses to have the Service Provider order an account with a Host Provider, the Client agrees to pay all necessary hosting fees before ordering. If however, the Client is not an advanced user of the Internet, the Client is encouraged to use the services of the Service Provider to secure and maintain this account. In case where the Client want to purchase hosting services from the Service Provider, the client understands and agrees that the Service Provider will use 3rd party servers mentioned as “3PS” in this agreement, to host the Client’s website where the following Terms Of Use (“TOS”) click here to read 3PS’s TOS, will be applicable in addition to the following:

24.2.1 The Client understand and agrees that the servers we use to host all the websites constitute of 3PS and therefore 3PS provider’s TOS are applicable at all times. In addition to the TOS, the Client also agrees to all the terms mentioned on the 3PS providers website.

24.2.2 By uploading and storing content on 3PS, you acknowledge and agree that the 3PS provider shall act as a data processor regarding your content. The relationship between you and 3PS related to processing of your content is set out in 3PS providers Data processing Agreement (DPA), which is an integral part of their Privacy Policy and these TOS.

24.2.3 The Services will be provided to you as configured for 3PS providers standard customer. 3PS provider and the Service Provider might modify, update or upgrade the Services and/or add, remove or modify any software, functionality or configuration installed on or used by the Services at any time with or without prior notice. The Client agrees to bear ultimate responsibility to ensure that the Services are configured to meet your operational, privacy and security needs. Your hardware, software as well as any other items you deem necessary to use the Services shall be compatible with the Hosting Services. 3PS provider and the Service Provider will not be obliged to modify the Services to accommodate your use.

24.2.4 The Client understand and agrees that to the maximum extent applicable under national & provincial law and without affecting your rights as a Client, the 3PS providers Services will be provided on “as-is basis”. The hardware configurations may vary. The 3PS provider may replace your host server hardware, transfer it from one datacenter to another, transfer your account to another server, including to servers in another datacenter or geographic location, or modify certain software configurations when deemed necessary by the 3PS provider in order to ensure the quality and security of the Services.

24.2.5 The proprietary and third-party software we offer as part of the Service(s) will be provided as-is and will be subject to availability and all warranty disclaimers and limitations of liability set out herein. Such software may have terms and conditions that are in addition to those set out in these TOS. You must agree to those terms to use the software. If you fail to do so, you will not be able to use the Service(s).

24.2.6 The Client agrees to be held responsible for all the activity related to the use of the Hosting Service(s) and the activity of any user who has access to your Customer Account, WordPress Account and related Services. You shall not use our 3PS for hosting websites for high-risk activities where the interruption or malfunction of the Services could lead to serious consequences, including but not limited to personal injury, death, environmental damage, data breach, malware, scam etc. The Client also agrees to 3PS providers Acceptable Use Policy. In case the Service Provider or 3PS provider found the Client abusing the allocated server resources, indulging in high-risk activities, the Client agrees that the Service Provider will have the right to disable the Hosting Account and related services without notice.

24.3 E-mail Assistance: The Service Provider may offer e-mail assistance to Clients who have their World Wide Web site residing on the Service Providers server. This includes a provision to assist the Client with e-mail setup using the maximum number of accounts allowed by the Service Provider. Current e-mail clients supported by the Service Provider include all versions of Microsoft Outlook Express and Outlook for all Microsoft Office products. In some cases where e-mail setup is not successful, the Client may have to contact their Hosting or Email company for further assistance. For Clients who’s World Wide Web site resides off the Service Providers server, it is urged that the Client contact their Hosting Provider for e-mail assistance.

24.4 Cross Browser Compatibility: Our agreement contemplates the creation of a web site viewable by, Microsoft Internet Explorer 7.0+ and Google Chrome. Compatibility is defined herein as all critical elements of each page being viewable in both browsers. Client is aware that some advanced techniques on the Internet, however, may require a more recent browser version and brand or plug-in. Client is also aware that as new browser versions of Internet Explorer and Chrome are developed, the new browser versions may not be backward compatible. If requested by the Client, time spent to redesign a site for compatibility due to the introduction of a new browser version will be separately negotiated.

24.5 Add-Ons: These are additional configurations, features, programming languages that the Client may wish to use for their World Wide Web site. If a large scale development using any and or all of these add-ons is necessary, then price can be negotiated for CGI / PHP / Macromedia Flash / DHTML / Real Audio/Video / QuickTime / QuickTime VR / Microsoft Media / Java Applets / JavaScript / MySQL Databases, E-commerce/Merchant Account/Secure Certificate. The Service Provider recommends the use of your banks’ e-commerce services. If information is required, the Service Provider will be pleased to offer assistance in obtaining further information. The Client understands and agrees that any cost and charges incurred directly or indirectly related to the Client’s Ecommerce website portal, fees, penalty or sales are not covered by the Service Provider. From the day the website is completed by the Service Provider; the Service Provider takes absolutely no liability for Client’s Ecommerce customer complaints and any transaction, function, configuration, third party plugin, open-source CMS, application failures. The Service Provider is not responsible for maintaining Client’s website unless the Client is a periodic paid service subscriber for technical monthly maintenance packages.

24.6  Website Design Services: The client agrees that the Service Provider may use open source platforms such as WordPress CMS and third party applications to build website and will not be held liable for any faults, loopholes, hack, spam or any other problem arising due to mismatch, upgrading error with different versions of the CMS & plugins, applications. The Client also agrees and understands that problems arising due to third party hosting (3PS), servers, domain provider or any technical reason or by the act-of-god is not the fault of the Service Provider and therefore agrees to hold harmless, protect, and defend the Service Provider and its subcontractors from any claims and lawsuits.

24.7. SEO Keywords: The Service Provider, will optimize the Client website with the exact amount of Keywords mentioned in the Website Design Price Plans. The Search Engines are third party companies and the Service Provider does not control the search engine indexing process, therefore, the Service Provider does not provide any Warranty/Guarantee for Search Engine Ranking. Moreover, the Page rank depends on various different factors such as your website content relevancy, page popularity, authentic backlinks, domain age, blogging consistency, social media presence and niche.  If the Client is looking for guarantee over the page rank, the Client should get our Search Engine Optimization services.

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MONTHLY WEBSITE MAINTENACE, SEO, VIRTUAL ASSISTANCE TERMS

25. Monthly Web Updates / Upgrades / Monthly Technical Maintenance / WordPress, Woocommerce, Website Maintenance: For Client’s purchasing Monthly Technical Maintenance and Monthly Seo Services – The Client agrees to let the Service Provider update and maintain their website on a monthly basis. The Client understands agrees and authorize the Service Provider to make changes to the programming, HTML, PHP, CSS, JQuery, coding, database, feeds, server settings, configurations, DNS, MX, Seo keywords, locations, XML, plugins, widgets, applications, podcast and security settings, backup, content and all the other technical and non-technical features necessary to improve the overall exposure and performance of the website.

26. Monthly Virtual Assistance Services Terms: For Client’s purchasing Virtual Assistance Services – The Client agrees to let the Service Provider update and maintain their website on a monthly basis. The Client understands agrees and authorize the Service Provider to make changes to the programming, HTML, PHP, CSS, JQuery, coding, database, feeds, server settings, configurations, DNS, MX, Seo keywords, locations, XML, plugins, widgets, applications, podcast and security settings, backup, content and all the other technical and non-technical features necessary to improve the overall exposure and performance of the website. Additionally, the Service Provider may include updating Client’s Social Media Pages, Podcast, Graphics, third party AD’s and items contemplated in each of the Virtual Assistance Plans, mentioned on the respective sales pages. Any Virtual Assistance Service will be provided as per the agreement documented in the invoice between the Client and the Service Provider because every Client has a different requirement.

27. Monthly Website Maintenance Service Assistance: For Client’s purchasing Monthly Technical Maintenance and / or Virtual Assistance Services – The Client understands and agrees that Website Maintenance is performed on a periodic basis depending on the size of the website. Any request by the Client in excess to the web maintenance or Virtual Assistance plans will be billed separately and must be submitted via email between 10 AM to 4 PM, Mon – Fri. Any request received after 4 PM will be considered as a request for the next day. The client agrees that to process such requests, the Maintenance Service Provider may take 3  to 5 business days depending on the request queue.

28. Monthly Maintenance Guarantee: The Client understands and agrees that web maintenance is done on an open source content management system such as WordPress and/or Woocommerce, third party plugin, interface that is saved on a third party hosting server and failure or success of such updates depends on a number of factors such as server response time, server bandwidth, internet connection, version compatibility with other plugins, widgets, by act of god; making the monthly maintenance guarantee ineffective and therefore agrees to hold the Maintenance Service Provider harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees.

29. Monthly Paid Subscription Cancellation Policy: Cancellation of any monthly paid subscription plan such as the Technical Maintenance Plans, Monthly SEO Plans, Virtual Assistance, Google AdWords Management, Analytics Reporting must be notified sixty (60) days before the cancellation date via email/mail. In the event that updates are postponed or canceled at the request of the Client by email, the monthly Service Provider shall have the right to retain 50% of the original payment as a deposit and maintenance expenses. In the event this amount is not sufficient to cover the Maintenance Service Provider for time and expense already invested in the maintenance, additional payment may be due. If additional payment is due, this will be billed to the Client within 10 days of notification via email to stop monthly updates. Final payment will be expected under the same terms as listed in this agreement.

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GOOGLE CONSOLE / WEBMASTER, ANALYTICS | PPC: PAID ADVERTISING ON SEARCH ENGINES & SOCIAL MEDIA

30. Payment to Paid Ad Platforms (such as Google, Facebook, Pinterest, LinkedIn, Instagram etc. i.e. the companies that provide a platform for paid advertising, referred to as “PAP” in this agreement): For Client’s purchasing : Pay-Per-Click PPC is a paid advertisement service where the Client pays directly to PAP for any clicks (pay-per-click) that the online web visitors may click using the Ad’s designed by the Service Provider. The Client agrees to pay in full the set daily / weekly / monthly / yearly budget for the Pay-Per-Click ad Campaigns to the above PAP companies and accept to hold harmless, protect, and defend the Service Provider and its subcontractors from any penalty or claim or suit arising from delay in Payments to PAP Companies. The Client accept and understands that the Service Provider/Monthly Service Provider do not pay on behalf of its Client to PAP companies and the Client takes full responsibility to run their own Campaigns / Advertisements on PAP Companies. The Service Provider is responsible for only setting up the Client’s ad campaign account and managing it on a monthly basis (if the monthly services are purchased) but do not act as a payer for any PAP Company’s fees, penalty, bidding or budget. The Client agrees to use their own credit card / alternate payment methods to pay to PAP Companies. The Service Provider should not be held responsible for any payments PAP Companies in order to run their Ad Campaigns.

31. Paid Ad Campaigns & Design: The client agrees that the Service Provider may use free accounts to setup paid campaigns. The Client agrees to provide the Service Provider with keywords related to targeted niche along with different demographics, geographic location and age groups. This will also include any idea, message, text or pictures furnished by the Client to the Service Provider. Once the Advertisement Design is approved by the Client, any further changes to the design will incur addition cost.

32. Paid Advertising Campaign Success Rate: Even though the Service Provider will make every effort to the best of knowledge and ability to setup Clients account, campaigns, budgeting and ad designs in order to maximize results and success rate, failure of such advertisements cannot be neglected. PAP are third party applications that the Service Provider will use to setup Clients account and design campaigns but does not own or control the application (Ads Algorithm or system application). Failure with Paid Ads can happen due to many reasons such as higher bidding by competitors, shortage of Clients funds, technical reasons, human error or by the act of god. In any case of failure, the Client agrees and will hold harmless, protect and defend the Service Provider and its Subcontractors from any law suit(s).

33. Paid Ad Reporting: If the Client purchase any monthly reporting services, the Client agrees and understands that the report will be derived from Clients Paid Ads account and that the graphics, graphs, text, tables will be used from these accounts. The timeline represented in the report must be requested by the Client or else the Service Provider will use standard monthly representation of all the statistics. The report generated will be a direct representation of the performance of the Ads and website. The Client accept that the Service Provider is compiling data from existing accounts and do not control any statistics whatsoever. The Service Provider gives no guarantees on the performance of Clients advertisement with Paid Ads. The Service Providers services are only confined to reporting and not optimization, even though the Service Provider may give some advice on how to enhance the ad/web performance, but such advise comes with no guarantees.

34. PPC Refund Policy: No refunds will be made on any Paid Advertising Setup and Monthly Management including setup for “Webmaster or Google Console”, “Google Analytics” and “Reporting” Services. The Service Provider do not offer refund for glitch and PAP Company’s policy violations found on the Client’s account or website – this include any disapproval, illegibility from PAP Companies for the campaigns setup by the Service Provider due to improper format of the Clients website such as Parked Domain, Prohibited Content, Practices, Restricted Content, Editorial or technical violation. The Client understands and agrees that the Service Provider has no control over Clients website and in order for AD Campaigns to work/function, their web page and websites must comply with PAP company’s policies. The Client understands and agrees that the Service Provider is only responsible for setting up accounts, creating campaigns and making changes as per the Client’s request to the running campaigns and therefore should not be held liable for any performance issues, damages, online sales, web visitors, online web traffic, pay-per-click traffic, bidding, and any related issues with PAP company’s services.

35. Payment to PAP Companies: The Service Provider uses free PAP Company’s Tools accounts to setup, track and monitor the website and ad campaigns. If the Client choose to use any premium PAP Company’s services, the Client agrees to pay the premium fees directly to PAP Companies. The Service Provider is not responsible for any such payments.

36. Google Analytics Code Installation: The client agrees that the Service Provider is not responsible for installing the Google Analytics code on Clients website. The Service Provider will generate the Google Analytics code and will provide this to the Client via email. Only upon receiving Client’s written request the Service Provider will install the Google Analytics Code on Clients website. Additional fees will be applicable for such installations.

37. Web Improvements related to Google Console/Webmaster, Analytics: Even though the Service Provider will make every effort to the best of knowledge and ability to setup Clients account, it is not the responsibility of the Service Provider to improve the website or ad performance. Google Analytics or Console Tools or Reporting service is a tracking and monitoring service and not web improvement or redesign service. The Service Provider will setup the accounts or will send reports with user data, statistics and advise on how to improve web/ad performance, but if the Client want the Service Provider to revamp or fix the ad/websites – additional fees will be applicable. The Client agrees and will hold harmless, protect and defend the Service Provider and its Subcontractors from any law suit(s).

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GRAPHIC DESIGN AND BRANDING TERMS

38. Graphic Design Services: All prices displayed on all and any of our websites are for “Standard License”, therefore, in case where the Client requires Working Files (Editing Version Of Graphics or Documents) they must pay $525/design for our “Extended License”.

38.1 Standard License: All the graphic design Services including Logo, Brochure, Business Card, eBrochure, Presentation, Flyer, banner, Booklet, Folder etc. falls under our Standard Licence. The pricing mentioned on our website is our regular price for the final product/design. The prices does not include any Working File (WF). If you are a design company/entity providing services to one of your client by purchasing our services then please note that you may charge only one client for your services for the end product/design created by the Service Provider. But you can’t use our Standard License on multiple clients or jobs.

38.2 Extended License: If the Client require the working files (WF), then the Client is required to purchase our extended licence for $525 per file. All the designs including Logo, Brochure, Business Card, eBrochure, Presentation, Flyer, banner, Booklet, Folder etc. can be each purchased under extended license. Purchasing Extended License provides the Client rights to use working files (PDF, PSD, PNG, EPS, SVG) unlimited times on multiple projects and jobs.

38.3 The Client agrees to pay all the design fees upfront for any and all of our graphic design services including but not limited to Logo Design, Business Card Design, Flyer, Poster, Banner, Brochure, Presentation, QR Code, Social Media Icons, Booklet, Ebook, Folder, Newsletters, Letterhead, Ebook branding and design of all kinds that relates to “Graphic Work” or “Graphic Design” or “Designs” “Design Concepts”.

38.4 Non-refundable Policy: Some of our Graphic Design services require concept design / multiple brand designing samples. The Clients understand and agrees that it takes considerable time and efforts from the Service Provider to produce such designs, and the Clients decision to “Like” “Dislike” “Approve” “Disapprove” of that one design out of the multiple design options is not something that we control, therefore payment to such Graphic Design services are not refundable. If the Client disapprove any concept designs and wants to further hire the Service Provider for new concept designs or multiple revisions, the Client can do so by paying a fee of $25 per revision.

38.5 Our guarantee and Prohibition: The Service Provider is strictly against Client abusing our Graphic Design services where the Client expect the Service Provider to keep producing unlimited designs after designs and not paying for the efforts that we put in producing these multiple designs. We do not guarantee that the Client will like the graphic designs we produced.

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39. SEO Definitions, Guarantee & Refund:

39.1 SEO Definitions: SEO also known as Search Engine Optimization or Organic SEO. Definition of Single or multiple keywords related to your web site content, service(s) or product(s). We will work with all keywords and/or keyword phrases provided by clients and make every effort possible to bring said keyword and/or keywords phrases to the top of major search engines like Google, Yahoo and/or Bing. However, the client must clearly understand that ‘organic SEO’ programs cannot guarantee ‘specific’ keywords and/or keyword phrases in specific search engines. Instead our guarantee covers keyword and/or keyword phrase rankings related to a client’s website product and/or services.

Here is an example for a fictitious ‘cat grooming store in Toronto, ON’ whose company name is Cat Love Toronto Inc., and whose domain name is catslove-toronto.com.

A typical scenario of keyword phrases in the first five page of major search engines would include any of the following:

cat groomers
cat groomers Toronto
cat grooming Toronto Canada
cat dog shampoo Toronto ON Canada
cat grooming supplies Toronto ON
cat grooming clippers Toronto

First page ranking on the company name ie: Cat Love Toronto Inc., the domain catsloves-toronto.com or results returning from a PPC campaign (Ads, Sponsored Listings) do not constitute a successful first page ranking return .

39.2 SEO Guarantee: The Client understands and agrees that Search Engines such as Google, Ask, Bing and Yahoo etc. are third party web sites that the Service Provider has no control over and Service Providers Services are only confined to optimizing the Client website with the best possible legit method and keywords. Our guarantee for the first page or the first five page depends on the amount of competition in your niche, keyword saturation, search engine algorithms, domain age, server response time and many other technical factors. Our aim is competitive ranking. The proliferation of boilerplate sites in these industries mean that the only chance of traffic is comprehensive, professional optimization, as we offer in our SEO Services.

39.3. SEO Performance Refunds: In case where the Client’s web URL is not found on the first 5 pages of Google, Yahoo or Bing, NO REFUNDS will be made before 6 months because a usual organic optimization takes at least 6 months to show results. Indexing and ranking in search engines is subject to server uptime, server settings, DNS settings, website coding and/or optimized content remaining intact. These inconsistencies can be corrected but will delay indexing and ranking. The Service Provider will evaluate the results thoroughly before issuing any refunds. Seo performance refund are subject to the below conditions only: Major Search Engines: We guarantee your website (domain) will be found in at least first five page of top search engines like Google, Bing or Yahoo (which combined represent 92% of all search engine traffic) using single or multiple keywords, phrases related to your web site content, service(s) or product(s)! Your website will be found in the first five page of at least one of the above major search engines.

40. Over-writing and re-installs: It is the client’s responsibility to insure optimized and/or installed content remains intact. If updating/editing the website from copies on your PC, you will need to download and use optimized files prepared for your assignment. Publishing changes without updating your local files will erase optimized content. Re-installation charges may apply if we are required to re-install over-written optimized content.

41. Google – Yahoo – Bing Local (maps): Positioning (ranking) cannot be guaranteed in Google Local (maps), Yahoo local (maps) or Bing Local (maps). The optimization is confined to Client’s website and keywords, this does not include Google Maps or Google Places.

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VIDEO PRODUCTION & PHOTOGRAPHY TERMS

42. Definition: The term ‘video’ refers to the product and service with which we will supply you. The term “footage” refers to the media content captured by our cameras and audio equipment during the production of your project. The term “pre-production” refers to the planning and organization process that takes place before the production stage. The term “production” refers to the gathering of, or intention to gather, media content (including footage) for use in your project. The term “post-production” refers to the process of importing, editing and encoding the media content for your project, combining this with any additional material including graphical and musical elements. The term “photography” refers to the shooting or taking picture images with our camera and the term “photo-editing” means downloading, uploading, editing the pictures taken with our device for you.

43. Planning and quoting for your project

43.1 We will generate a plan and quote for the production of your project, and this is sent to you as an email. By agreeing to these terms and conditions, you are accepting that you have read, and agree to, the plan and quote that is sent to you. Any plans and quotes are valid for thirty days from the date of submission.

43.2 The plan and quote we provide to you is only valid based on the information you give us being true. Any changes in circumstances or requirements may result in an amended plan and quote.

44. Deposit payments for video production & photography services

44.1 To secure the provision of our services, a non-refundable (except in those circumstances set out in Section 46.1) deposit payment of 50% of the total amount we charge for your project over $1000 must be levied. Projects under $1000 must be paid in full.

44.2 You will be sent an invoice for the deposit amount as an email attachment. This invoice will be sent upon your acceptance of these terms and conditions. Payment must be cleared before the project start date in order for our service provision to commence.

45. Changes and amendments to your project after completion

45.1 We will provide you with a draft, watermarked version(s) of your project file(s) once the post-production stage is complete. You will then be allowed five working days to notify us of any editorial changes or amendments you may require. Changes or amendments may only be editorial – those that affect the original brief are not included.

45.2 Any changes or amendments that affect the original brief may be subject to an additional charge.

45.3 Any changes or amendments that we are notified of after five days of the submission of the watermarked draft may be subject to an additional charge.

46. Our right to cancel

46.1 We reserve all rights to terminate our provision of service to you at any time. In the event of our cancellation, any deposit will be fully refunded.

46.2 Reasons for cancellation may include, but are not limited to, staff illness, short notice medical or family emergencies, or natural/human disasters/events.

46.3 Upon any discovery of unsafe filming environments relating to the project, or production circumstances that pose a significant risk to our health or wellbeing, we reserve the right to cancel the production session and you will be liable to a charge, as detailed in Section 48.1.

46.4 You agree to work together, deal and behave with the us in a professional manner. Any kind of repeated pattern of inappropriate, false accusations, harassment, derogatory or threatening speech directed towards the producer, its officers, staff and contractors will not be tolerated. The producer has the right to take strict action legal steps, abiding the law and resume the project and any related services right away offering no refund or guarantees to the client. We have zero tolerance for Clients abusing our services.

47. Your right to cancel

47.1 You reserve all rights to terminate the provision of our services at any time.

47.2 In the event of any cancellation on your behalf, all deposit payments are non-refundable.

47.3 Cancellations during the production stage of your project will result in you being liable for 75% of the total project charge.

47.4 Cancellations during the post-production stage of your project will result in you being liable for 100% of the total project charge.

48. Cancellation, delay or disruption of production due to organizational circumstances

48.1 If we attend a production session, or are travelling to a production session which is cancelled, delayed or disrupted due to your disorganization, we reserve the right to levy a daily (or part thereof) charge of $500 to cover the cost of our time and expenses.

49. Your personal details

49.1 In order to commence a project, we will require your full details. You will be provided with a form to complete, which must be returned to us and verified before any production can begin.

49.2 We will never sell or pass on any of your details to a third party under any circumstances. These details are for our own records only.

50. Late payments

50.1 Invoice credit terms will be specified at the foot of the document. Payment is required before the credit term expires.

50.2 If payment is not received within the specified credit terms, we are entitled by statutory legislation to levy an additional charge of 8% over the Royal Bank Of Canada base rate of interest for the period that the invoice remains unpaid. This policy will be enforced with immediate effect once the credit term has expired.

50.3 When sending payment by cheque, you must allow for reasonable time for the cheque to be delivered to our offices and paid in to our bank account before the credit term expires. You will remain liable for late payment charges if the payment is not registered as cleared funds before the credit term expires.

51. Handling of your project’s footage and files during the project term

51.1 We will take all reasonable steps and precautions to protect the footage files or photos we gather during your project.

51.2 We cannot be held liable if footage files are lost, damaged or stolen whilst in our possession. This includes, but is not limited to, theft under all offences listed in the Criminal Code s. 322. Other causes of loss of footage may include, but are not limited to, natural/human disasters/events, human error and computer system malfunction or failure.

51.3 In circumstances where footage files cannot be recovered, we will decide whether to re-produce the content at no additional cost to you, or terminate the project with a refund of your deposit.

51.4 In any circumstances covered in Section 51.3, we cannot be held liable for any of your costs incurred for the original project. This may include, but is not limited to, actor, actress, presenter and director fees, location or studio hire and travelling expenses.

52. Storage of your project’s footage and files after the project term

52.1 After a project’s completion, whereby you are in possession of the final project files, it is at our discretion as to whether its related footage and files are stored on our systems. We cannot be held liable if footage files are lost, damaged or stolen after the project is complete.

52.2 You may contact us after your project is complete if you require any further content, and we will advise you as to the status of the original footage and files, and whether this is possible.

53. Rights to the use of a project’s video content

53.1 Where you provide material to us for inclusion in your project (which may include, but is not limited to, logos, images, trademarks, footage and audio), the relevant permission must firstly be obtained from the original copyright holder. By accepting these terms and conditions, you hereby indemnify us against any possible claims, disputes, expenses or similar that may arise from breaching any copyright laws attributed to the material.

53.2 We retain all rights to the usage of footage captured during the production of your project. As part of our video production service, we also provide unlimited rights of use of that footage to you.

53.3 We retain all copyright over any content we produce for you. Your licence grants you permission to use the content in the state in which we provide it to you. Permission is not granted to re-edit, copy or alter the content in any way.

53.4 We reserve the rights to use any footage and related files from your project(s) in our showreels and for other promotional purposes.

54. Food & Travelling Cost: You agree to pay for any food and travelling cost in excess to the project payment. If our quotation does not mention the food and travelling cost, then you are liable to pay for such cost for our entire team.

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55. VOOFA BizConnect TERMS & CONDITIONS

55.1 Business Authorization: The Client agrees to authorise the Service Provider to represent Client’s business to potential Business Buyers, Business Sellers, Business Investors and Business Promoters. The Client understands that the Service Provider works as a commercial mediator between the Client and other third party businesses. Our engagement at all times is that of an independent contractor. The Client also authorize the Service Provider to include (include Client Information in VOOFA BizConnect database), share and use Client’s Business Information to market and create potential opportunities & interests for Buyers, Sellers, Investors, Promoters and Sponsors.

55.2 Client agrees that any opportunity we initiate for the Client business must be honured at all times; the Service Provider being your commercial mediator and representative must be consulted for a written consent before reaching out to any third party from VOOFA BizConnect Client Database, where we have previously initiated the opportunity correspondence. The Client agrees to not engage in any direct correspondence between the Buyers, Sellers, Promoters, Investors and Sponsors at all times. Failing to comply with this condition will be considered a breach of our agreement and will result in immediate registration termination and further legal action.

55.3 FEES: The Service Provider will charge a service fee based on the nature of the business deal. The Client agrees to pay the service fees to the Service Provider within 10 days of invoicing.

55.4 DISCLAIMER: VOOFA, Inc. can not and does not make any guarantees about your ability to get results on the buying, selling, promotion, sponsorship and investment opportunity we bring to you; nor do we guarantee any earnings, any money with our ideas, information, tools, strategies or opportunities. If you are not happy for any reason with the quality of the opportunities whether be it selling your business, buying new or existing business, business promotions, sponsorship or investment opportunity, simply send us an email with a request to remove from our database. You should know that all services by our company are for informational purposes only. Nothing on this page, any of our websites, or any of our content is a promise or guarantee of results or future earnings or success, and we do not offer any legal, medical, tax or other professional advice. Any financial numbers referenced here, or on any of our sites, are illustrative of concepts only and should not be considered average earnings, exact earnings, or promises for actual or future performance. Use caution and always consult your accountant, lawyer or professional advisor before acting on this or any information related to a lifestyle change or your business or finances. You alone are responsible and accountable for your decisions, actions and results in life, and by your registration here you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.

Welcome to our website (www.VOOFA.ca / VOOFA.ca / www.voofa.ca / voofa.ca) If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern this websites relationship with you in relation to this website.

The term us or we refers to the owner of the website.

The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Trademarks such as “Analytics” “AdWords” “Webmaster Tool” are owned by Google Inc. Other trademarks include “Yahoo” “Ask” “Bing” belongs to their respective owners. Throughout this website, you may find logo, screenshots from Google and therefore, we would like to mention that:

© 2020 Google Inc. All rights reserved. Google and the Google Logo are registered trademarks of Google Inc.

© 2020 Google Inc, used with permission. Google and the Google logo are registered trademarks of Google Inc.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

When you upload, submit, store, send or receive content to or through our web site/Services, you give us (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving our Services, and to develop new ones. This license continues even if you stop using our web site/services.

Liability for our Services

When permitted by law, we, and all our suppliers, vendors, partners, associates, staff, officers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.

To the extent permitted by law, the total liability of us, and our suppliers, vendors, partners, associates, staff, officers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services (or, if we choose, to supplying you the Services again).

In all cases, We, and our suppliers, vendors, partners, associates, staff, officers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable.

We recognize that in some countries, you might have legal rights as a consumer. If you are using the Services for a personal purpose, then nothing in these terms or any additional terms limits any consumer legal rights which may not be waived by contract.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We have established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.

Consent for Collection, Use and Disclosure

Your use of this site and/or your registration for products and services here constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this website.

Accountability

We collect, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, and information about IP address. We take responsibility for your personal information to ensure compliance with the principles in this Privacy Policy.

Purposes for Collecting Personal Information

We collect and use personal information for the following Identified Purposes:

• To understand customer needs regarding our services.
• To develop and provide our web site and our products and services for our customers.
• To fulfill your requests for products, services or information.
• To communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available.
• To allow customers to access limited-entry areas of our site.
• To personalize some of our services and products for you and to deliver targeted advertisements and offers.
• To protect the services, products or rights of – including but not limited to the security or integrity of our website.
• To identify and resolve technical problems concerning our site, products and services.

We also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.

Limiting the Collection of Personal Information

We limits our collection of personal information to only that information which is necessary for the Identified Purposes. We do not direct our site to, nor does it knowingly collect any personal information from children under the age of thirteen.

When you visit the our web site, a cookie may be placed on your computer or the cookie may be read if you have visited the our web site previously. We use cookies to allow us to determine which products and services you have already purchased/interested in, so that we do not provide redundant information to you, If you choose to not have your browser accept cookies from the our web site, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on our web site.

Google Analytics – we use Google Analytics to measure how our siteis used by visitors and to generate reports for our own use. Google Analytics does not collect any personally identifiable information about you.

Disclosure, Processing and Retention

We do not sell, rent or disclose your personal information to anyone else.

Security Safeguards

We will use reasonable efforts to protect customers.

GDPR compliance statement

We respects and complies with the EU General Data Protection Regulations (GDPR).

Some of the key ways we comply with these regulations are:

Consent

We explain what you’re consenting to clearly and without ‘legalese’, and ask that you explicitly consent to contact from us.

Breach Notification

In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.

Right to Access

Users can request confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.

Right to be Forgotten

Once we have compared your (the subjects’) rights to “the public interest in the availability of the data”, we may delete your personal data where you have requested this.

Data Portability

We allow you to receive the personal data concerning you, which we will provide in a ‘commonly used and machine readable format’ and you have the right to transmit that data to another ‘controller’.

Privacy by Design

We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects’. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.